In our fast-paced, digital-first world, the way we communicate is undergoing a significant shift. While emails and documents are still essential, more professionals and teams are discovering the advantages of talking more and writing less. From virtual meetings and voice notes to instant calls and video chats, conversational communication is moving to the forefront. But why is this happening, and how can you benefit from it?
The Evolution of Workplace Communication
The traditional workplace relied heavily on written documentation—emails, memos, and reports. However, with advancements in technology and the rise of remote work, real-time conversation tools have become central. Research from Harvard Business Review highlights how successful remote teams foster trust and engagement through frequent conversations, not lengthy email threads.
Why Less Writing, More Talking?
- Speed: Talking, whether in-person or via a call, resolves questions and misunderstandings faster than back-and-forth emails.
- Clarity: You can clarify tone, intent, and details immediately, reducing miscommunication (Psychology Today).
- Relationship Building: Voice and video conversations foster empathy and stronger professional connections.
- Adaptability: Teams can brainstorm and adapt on the spot, leading to more creative and productive solutions.
Steps to Embracing More Talk in Your Workflow
- Adopt Collaborative Tools: Implement communication platforms such as Slack, Microsoft Teams, or Zoom, which support quick calls, huddles, and video chats. Learn more about their features on the Microsoft Teams FAQ.
- Encourage Voice Notes: Rather than lengthy instructions, use voice messages for nuanced feedback. Apps like WhatsApp and Slack have built-in voice note features, making them accessible for everyone.
- Set Guidelines: Not every issue requires a meeting; establish when talking is better. Use a decision tree, such as the one suggested by Atlassian, to determine when to speak versus write.
- Foster a Feedback Culture: Make regular feedback sessions part of your routine through calls, which encourage open discussion and resolve small issues before they escalate.
Examples: Less Writing, More Talking in Action
Scenario 1: Project Kickoff
Instead of a long project brief, a 30-minute video call ensures everyone understands roles, goals, and timelines. Record the meeting for reference, but focus on real-time discussion to answer questions immediately.
Scenario 2: Quick Troubleshooting
A designer runs into a technical issue. Instead of sending a chain of emails, a 10-minute screen-share call allows them to show the problem and get instant help.
Balancing Talk and Documentation
While talking boosts speed and clarity, some situations still require formal documentation. Strive for a balance—summarize important conversations in a few written bullet points and store recordings for reference.
Additional Resources
- The Power of Asking Questions (McKinsey)
- 10 Ways to Have a Better Conversation (TED Talk)
- Improving Communication Skills at Work (CIO)
In summary: Modern teams who talk more and write less not only accelerate business outcomes—they also build trust, foster innovation, and reduce unnecessary friction. By integrating more conversation into your workflow, you can harness these benefits and transform how your team collaborates every day.
